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user_mo08jp
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3 Messages

Thursday, August 7th, 2025 7:32 PM

Send direct message

I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it & why is it SO hard to find?

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2 days ago

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XfinityRichard

Official Employee

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2.7K Messages

4 months ago

Hi there, @user_mo08jp I'm very sorry for the inconvenience, were you able to get assistance? If not please reach back out, so I can assist you further.-Richard

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user_mo08jp

Visitor

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3 Messages

No, I was not yet able to get assistance.

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4 months ago

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XfinityRichard

Official Employee

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2.7K Messages

Hi there, @user_mo08jp I'm very sorry for the inconvenience. I'm here to assist you. How can I assist you today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_mo08jp

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Huh? Same question I originally posted: "I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it & why is it SO hard to find?" Please answer the question. Thank you.

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4 months ago

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XfinityNatalie

Official Employee

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475 Messages

Thank you for further clarification, user_mo08jp! Are you currently using a phone or a PC when reaching out to our XFINITY Community Forum here? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_p55nbc

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2 Messages

I cannot sign in to my account and I do not see a direct message square by the bell. 

Candice Slizewski

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2 months ago

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user_houzj1

Visitor

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1 Message

2 days ago

I want to schedule a technician to come to my home. I want to send a direct message to Xfinity Support, but cannot find the icon to click on to send the message. How do I get to Xfinity Support? Rrevious responses allegedly from Xfinity that I have seen about how to do so are not helpful.

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