Send direct message

I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it & why is it SO hard to find?

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XfinityRichard

Official Employee

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2.2K Messages

2 days ago

Hi there, @user_mo08jp I'm very sorry for the inconvenience, were you able to get assistance? If not please reach back out, so I can assist you further.-Richard

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user_mo08jp

Visitor

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2 Messages

No, I was not yet able to get assistance.

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11 hours ago

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XfinityRichard

Official Employee

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2.2K Messages

Hi there, @user_mo08jp I'm very sorry for the inconvenience. I'm here to assist you. How can I assist you today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_mo08jp

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XfinityRichard

user_mo08jp

XfinityRichard

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