scammed mobile

Called Xfinity to cancel a  pay per view I did not order. Should be able to do this online but now I know why you must text with a live agent. SCAMMED INTO a MOBILE PHONE I did not want.

Agent promised me a lower cost bill if I add a Mobile plan. He gave me a 20% reduction in plan so this was a no brainer. After accepting, they added costs that were never included in new price. Then I looked at the deal and discover the reduction in cost was due to Xfinity removing all my extra channels that I did not ask them to do. Once they put the channels back the bill ended up higher than before. So called discount gone, extra added fees and a phone I don't want. I told them to cancel the order and he switched me to another person. After wasting a half hour he switched me to yet another agent. Another hour wasted then a promised call back from Mobile. Well no call in 24 hours so I called them and they promised a lower priced plan without the mobile . They promised in chat which I have copies of all, NO MOBILE. Checked again today and guess what, MOBILE back on bill. Higher price etc....

MA has a very tough consumer protection division and they especially look seriously at cable co issues. My next call is to MA Attorney General to sort this scam out. I see in the forums this is not the first time this happened but is standard practice. Changing service as soon as possible a 20 plus year Comcast customer......Shame on Xfinity for not fixing this.

PS I am elderly and MA Attorney has a division set up for specific elderly issues.  Just put my plan back where it was before this scam and the promised discount would be nice. NO MOBILE.