Scam

I am writing to file a formal complaint regarding my Xfinity services and billing.

I was quoted one price for my service package, but I have since been billed twice the agreed-upon amount and charged for additional services that were explicitly promised to be included.

I have repeatedly attempted to resolve this issue by speaking with multiple supervisors and opening several escalation tickets. However, these tickets have been closed without any resolution or follow-up. I have audio recordings of the original sales call as well as subsequent interactions that confirm the terms I was initially promised.

This experience has been deeply frustrating and reflects poorly on your business practices. I request that this matter be escalated immediately to a senior representative who can review my case, adjust my billing to reflect the original agreed-upon price, and provide a full refund for the unauthorized charges.

I look forward to a prompt resolution.

Sincerely, Drew