Visitor
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2 Messages
Scam
They are scammers got the 16 pro max was told I can trade it in when I get the new phone. They will send me shipping label never received the shipping label them after 3 months of having the new phone and paying my bill they say inner then 900 bucks because it was not a trade in even tho I have screen shots from conversations with the agents. Saying they will send shipping label let’s see what my 1.3 million TikTok followers thing about these scammers don’t get a plan with the they will rob you
XfinityRichard
Official Employee
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2.7K Messages
2 days ago
Hi there, @user_fdhn2d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear what happened, I know how frustrating this is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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