Visitor
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8 Messages
SCAM on mobile phone upgrades
Called with billing question and was told (sold) about an upgrade offer. Was given details and agreed they could call me next day. The following day he called, and I asked many questions to verify the details of their proposal.
He stated we could keep Gig plan. We would receive the trade in discount for 24 months. We would also receive a $40 monthly discount on our current $75 internet and it would start in 30 days. He said to take new phones to xfinity store for setup.
Phones arrived and we went to store. We were told we would not receive trade in discount unless we upgrade from our shared $20/mo gig plan to TWO Unlimited Plus plans and that the $40 internet discount does not exist.
If I hadn’t asked not figured this out during the 14 day refund period I would be stuck.
It disgusts me that Xfinity lets this go on! When I tried twice to report they just explain how the upgrade plan is supposed to work with no regard for the scam their sales person pulled much less the waste of my time.
XfinityEmilyB
Official Employee
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2K Messages
2 months ago
@user_6207f3 Thank you for reaching out to our community forum so we can investigate this situation further. We take feedback seriously and I appreciate you taking the time to bring this to our attention so we can make sure the behavior is addressed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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