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user_K76G
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Visitor

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9 Messages

Wednesday, June 15th, 2022 2:26 PM

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Samsung Galaxy Watch Support

When will you be offering support for the Galaxy watches?!?! If you use Verizons network, there has got to be a mutual benefitting solution for everyone. This is getting beyond ridiculous at this point. I've been given a watch (with lte) that I can't leave my phone in the bedroom ans walk from one end of the house to the other without it disconnecting. Please come up with something soon!!! I know I'm not the only one who's waited patiently... which is now being tested. 

Thanks 

Question

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Updated 

2 years ago

2.9K

8

XfinityBillie

Official Employee

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3.3K Messages

3 years ago

@user_K76G I am truly sorry for the frustration with your Galaxy Watch.  Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

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user_K76G

Visitor

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9 Messages

@XfinityBillie​  I have asked many times and just keep getting "soon" as an answer. Which is not helpful! I have to get a new watch and am wondering do I spend the extra for the LTE if "soon" is within the next few months. Or don't waste my money again and just go with the Bluetooth/wifi version?? 

3 years ago

user_K76G

Visitor

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9 Messages

Looks like this is going nowhere?? What is "soon"?!?!

2 years ago

0

DaveO3

Problem Solver

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773 Messages

3 years ago

Your safest bet is that soon = not today, which could be never. 

6

user_K76G

Visitor

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9 Messages

@DaveO3​ agreed. Been asking for 2 years now. And I know others have been asking for longer.. this is ridiculous. I have also posted on Samsung maybe someone will get a clue.   Clue=fat chance LOL

3 years ago

user_fc8fb5

Visitor

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4 Messages

Where is this process? The safety of the Xfinity mobile users is apparently not a concern for Comcast. Those of us who have LTE capable Samsung watches bought them for the safety features of not having to carry our phones all time but being able to call in the event of an emergency. Some of also don't care for the Apple's control of their products and apparently control over large corporations like Xfinity. I see Verizon is now offering a similar price package and if close to Xfinity it will be time to switch back and at least get service on all of our devices. 

3 years ago

XfinityChad2

Official Employee

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263 Messages

Hi All - This is a priority item for our product and development teams this quarter, we hope to have this available early next year for our customers.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

CCTimothyA

Problem Solver

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785 Messages

Hi there, thank you for reaching out about your Mobile Service. You may reach our super smart Xfinity Mobile team directly for the best assistance using any of the below methods.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3Mqbsll

I no longer work for Comcast.

3 years ago

0

taborinni

Visitor

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1 Message

@XfinityChad2​ I sincerely hope this is STILL a priority with rapid implementation. We have been left out in the dark for far too long. No communication from Xfinity = Grumpy, dissatisfied Xfinity customers.

3 years ago

BrBybee

Visitor

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3 Messages

3 years ago

Ugh.. [Edited: "Language"] to find this. I guess I am switching providers.. 

(edited)

3

CCElizabeth

Problem Solver

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908 Messages

@BrBybee We are sorry to hear you are feeling this way. Have you also tried reaching out to our Xfinity Mobile experts both by phone and chat? Our Xfinity Mobile experts are available 24/7 for your convenience. 

 

Phone: (888) 936-4968

Chat: https://comca.st/3CDGVNI

 

Please let us know how your conversation goes. We would love to ensure this gets resolved for you.

 

I no longer work for Comcast.

3 years ago

0

user_750298

Visitor

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1 Message

I switched to xfinity mobile never realizing I couldn't use my samsung lte... hat was a shocker! What is going on and why???

I'm switching back to Verizon who was my carrier since the beginning of cell phones. Their prices were getting too high so I switched. The rep on the phone never mentioned I couldnt use my watch. I have a Samsung S22 Ultra as well. Now Verizon is having better offers. 

3 years ago

CCBrandon1

Problem Solver

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770 Messages

Hello. I am sorry to read you are having trouble with your Samsung device. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Below are the best methods to reach our amazing Mobile team. 

 

You can also share your feedback here.

I no longer work for Comcast.

3 years ago

0

user_a3ed9b

Visitor

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1 Message

3 years ago

Yea if its using verizon infrastructure I’m finding it really difficult to understand why there isn’t support for other smart watch devices. I unfortunately switched before I realized and now it feels like a h u g e waste of time.

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user_c832f1

Visitor

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1 Message

2 years ago

Probably going to be switching phone services myself. I've been very dissatisfied with my service over the past year and it may be time to just bite the bullet and pay a little more and move on. At first Xfinity mobile was great but now my service gets spottier and spottier. 

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Darc1991

Visitor

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1 Message

2 years ago

Same here whats worse is the representative litterally confirmed with me before my purchase . I bought it called to set up then they said oops our mistake....it was a 400 mistake that they made . Customer service and cell reception is terrible I'm going back to Verizon or tmobile . They are to wishy washy here 

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user_18d067

Visitor

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3 Messages

2 years ago

Any update on this? I just bought a Samsung smartwatch with LTE that i would like to get service on to.

1

CCStephanieT

Contributor

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342 Messages

@user_18d067 Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. You would need to call or text 1 (888) 936-4968, or reach out to our secure online chat at (Xfinity Assistant)[xfinity.com/xfinityassistant/?channel=xMobile] where an Xfinity Mobile expert is available 24/7.

I no longer work for Comcast. 

2 years ago

0

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