Contributor
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16 Messages
Samsung Galaxy S10 (Unicorn) not working with Xfinity
For the past three weeks I've been trying to port my Samsung Galaxy S10 over so we can all join Xfinity mobile. I have not been successful.
I've been told many reasons from Xfinity Support, Best Buy, Verizon and Samsungdotcom about why I may be having problems. Verizon said the phone is unlocked and ready to be ported. Xfinity says I have incompatible technology. Samsungdotcom says there is no reason the phone can't be supported on Xfinity. Xfinity supports says it's because I bought it from Best Buy. I've heard the that particular reason twice.
I've tested with the IME numbers, four different S10s, two at the Verizon store, and two at Best Buy. And all those could be ported according to Xfinity's own web checker. But mine, that I've had for only a few months, can not.
The latest theory today is that my S10 ends in a 'U' which makes it an open market phone or something like that. It makes no sense to me why I can port four S10's, two from Best Buy, and mine from Best Buy won't port.
I'm running out of ideas.
dsisinni
New Poster
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1 Message
5 years ago
I too am having this issue... do you have any thoughts?
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Snakeler
New Poster
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3 Messages
5 years ago
when I got the phone I took my SIM card out of my Galaxy s8 which was from Xfinity and I put it in my Galaxy S10 and my phone works fine. They told me I needed to get a new SIM card so that the right IME number is on my account. So I went to the Xfinity site to punch in my IME number and it says my phone is not compatible I was going to get a new SIM card and put it in the phone now I'm wondering if I shouldn't get a nuisance card and just keep using my phone since it works fine.
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Snakeler
New Poster
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3 Messages
5 years ago
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Snakeler
New Poster
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3 Messages
5 years ago
After recieving a new xm sim card from xfinity I put it in my Samsung Galaxy S10 and went to activate it and was told they cannot activate it because it's incompatible with xm and there is no way around it they cannot activate it . Not sure why they sent me the sim card when they new I couldn't activate it. I was told over the phone I could use it they just wouldn't guarantee the service and I said that's fine.So for anyone else considering this phone which says fully unlocked for both cdma and gsm networks look for a new service if you want this phone. Model SM-G973U . I like Xfinity Mobil but don't want to return phone and find one that will work since I won't know the ime # until purchasing phone. I was going to switch to T-Mobile but they wouldn't waive activation fee. They give all kinds of stuff to people switching to there service but they won't wave activation charge to switch .
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oddrums
Regular Visitor
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3 Messages
5 years ago
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leroilouis
Regular Visitor
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1 Message
4 years ago
I have 2 Galaxy S10+ phones, both:
The Xfinity IMEI checker tells me that one is compatible and one is not.
What gives? 😧
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Xmjb
New Poster
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1 Message
4 years ago
I just bought an S10e unlocked directly from Samsung and Xfinity Mobile is saying it is not compatible. Is it true that all models ending in U1 are not compatible, why is that, and do all phones bought from Samsung end in U1?
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ns2112
Regular Visitor
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1 Message
4 years ago
I have a s10+ that I bought from xfinity a year ago and when I put in its IMEI into the BYOD checker, it says not compatible - yet it came from xfinity.
I just purchased an unlocked s10+ from Samsung last week that has the same model number sm-g975u as my current xfinity s10+, the BYOD tool also says not compatible. Do I return this new phone?
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KeithPartridge1
New Poster
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1 Message
4 years ago
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Loubon412
New Poster
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3 Messages
4 years ago
I started a similar thread and have received no reponse at all. Sad.
https://forums.xfinity.com/t5/Xfinity-Mobile/Another-Samsung-Question-and-an-iPad-Question/td-p/3394811
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kmuscia
New Poster
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1 Message
4 years ago
Xfinity Mobile has some of the best service plans,but they treat there existing customers like second class citizens. They operate like a cable company only giveing new customers the breaks on new samsung phones. All the other Cell companys give the breaks to there existing customers. Also there customer service is not on the top of the list. With that said there cell service works just fine. I stay with them because of the price on the plans. I would like a new phone because mine is almost out of memory. But I refuse to pay more for it then a new customer would pay. When my phone gets so slow that it cant function I will have to switch services to get a phone I can afford. Wake up Xfinity Mobile start treating your loyal customers better.
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zjia1
New Poster
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1 Message
4 years ago
I'm sure the problem is in the XM SIM card, which can't program S# phones correctly! An S# phone should work with XM SIM for the first time. However, whenever a TMO/ATT or other SIM is inserted, this S# phone will be programed following that non-XM SIM so no more XM service with any XM SIM untill an XM firmware reflash. VERIZON SIM can program S# phone correctly, but XM SIM can't as it's programed differntly. Hope VERIZON/SAMSUNG can help XM to fix their SIM programming, seems not easy, or stay away from S#, or remember don't try any different SIM card in S#.
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Sandy3170
Regular Visitor
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1 Message
4 years ago
Hi, just checking if the issue with Samsung phone which series end in "U1" is being fixed. I'm trying to switch from T mobile to Xfinity Mobile using my Samsung S8 and can't get it to work. @ComcastChrisL
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Jammin85
Visitor
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2 Messages
4 years ago
I am trying to find a Samsung s10 that will work with XM. The one I am going to buy is brand new in the box, it was a verizon phone but is unlocked. I ran IMEI and said it is not compatible even tho the phone is BRAND new and the box has not even been opened.
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