If purchased unlocked from Samsung it should be compatible. If you check the Xfinity Mobile website and it fails, you can direct message me the IMEI of your device and I would be glad to look into it. But it should be compatible.
Well here it is over a year after Xfinity has said they will support Samsung Galaxy s20 line in March 2020 and still no support for BYOD. Funny though Xfinity Mobile uses Verizon's CDMA /LTE frequencies and even though I have an unlocked AT&T phone it is compatible on Verizon but not Xfinity. I understand that Xfinity is an MVNO, that is not a frequency but a service Xfinity provides and Verizon handles all the actual underlying network. So why is it another year out and I still can't BYOD my device ?
Not trying to sound rude just confused as to why xfinity doesn't want my business.
Sorry for your frustration. Unlike the unlocked phones sold by Samsung or Best Buy, the S20 purchased from another carrier (even though it is unlocked) requires a software update before it can work on Xfinity Mobile. We are waiting for that software update from Samsung which should be available to customers near the end of May.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_fc0efa
Visitor
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5 Messages
4 years ago
Its not compatible. Pretty easy to check on your website.
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XfinityLarry
Official Employee
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14 Messages
4 years ago
If purchased unlocked from Samsung it should be compatible. If you check the Xfinity Mobile website and it fails, you can direct message me the IMEI of your device and I would be glad to look into it. But it should be compatible.
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kingami
Visitor
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2 Messages
4 years ago
Well here it is over a year after Xfinity has said they will support Samsung Galaxy s20 line in March 2020 and still no support for BYOD. Funny though Xfinity Mobile uses Verizon's CDMA /LTE frequencies and even though I have an unlocked AT&T phone it is compatible on Verizon but not Xfinity. I understand that Xfinity is an MVNO, that is not a frequency but a service Xfinity provides and Verizon handles all the actual underlying network. So why is it another year out and I still can't BYOD my device ?
Not trying to sound rude just confused as to why xfinity doesn't want my business.
2