Roaming Fees despite buying Global Pass

user_ls1023 Good day, and welcome to Xfinity Forums! We appreciate you taking the time to reach out to our team for assistance, and providing the feedback. We are always looking for ways and solutions to make our customers experience a positive one. With some of our new plans, international roaming is included. That may be a better route to go, if you travel alot. I'd be happy to take a look at your account, and see what the best option would be moving forward. Please send us a Direct Message with your name and service address to get started. 

 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514