@a.g.s.g I do understand that sometimes getting a call or calling in may be easier. However, we do deal with issues through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278. The other option is to text "On It" to 266-278 for you to get immediate assistance or schedule a call back from an agent at a time that is convenient for you. Otherwise, we are happy to continue assisting you on this platform!
XfinityAmandaB
Official Employee
•
1.4K Messages
1 year ago
@a.g.s.g I do understand that sometimes getting a call or calling in may be easier. However, we do deal with issues through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278. The other option is to text "On It" to 266-278 for you to get immediate assistance or schedule a call back from an agent at a time that is convenient for you. Otherwise, we are happy to continue assisting you on this platform!
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