Visitor
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15 Messages
rewards
I clipped 2 rewards from my Diamond status on 5/23/23. The first being $150 Visa card for new Xfinity mobile phone purchase. The second being $100 for new mobile phone line activation. I then went to my Xfinity store and purchased both phone and line. I've been checking reward tracker and neither has shown up. I send 4 emails through the rewards site and received no response. I called and got the same representative who said I do qualify for both and they should appear soon. Could someone look into these rewards and post them so I can track the status, please? I usually get me rewards right away. What's up with these delays and "no rewards found for this year?"😠
DaveO3
Problem Solver
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755 Messages
1 year ago
Look and take a screenshot of each of the rewards that you clipped as well as the detailed terms of each reward. They take a week or two after activation or number transfer if applicable to show up on the incentive tracker. Some incentives/promotions don’t allow combining offers?
Good Luck!
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user_4887e1
Visitor
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15 Messages
1 year ago
Hi Dave, thank for the response. Luckily I did take screen shots of both rewards, as one already expired. I did check the fine print and did not find anything about “cannot be combined with other offers”. So Comcast, are you gonna honor your rewards customer here?
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user_4887e1
Visitor
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15 Messages
1 year ago
Just checked rewards tracker and they both posted! I will return to this forum and let you all know when they are received. Thank you Comcast, now bring it home!☺️
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user_4887e1
Visitor
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15 Messages
1 year ago
The status of one of my rewards went from “pending” to “qualified”. 🤞🏽
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user_4887e1
Visitor
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15 Messages
1 year ago
Device subsidy reward shipped👏🏽 No movement on line activation reward yet though, small print said 10-12 weeks. Here’s hoping🤞🏽
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