Visitor
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1 Message
Requesting refund for never-activated Xfinity Mobile line
I need to cancel a mobile line that was never activated and has never been used. I have been billed for this line despite it never entering service. Please cancel the line effective immediately and review the charges for a refund or account credit since the line was never activated. Please provide a case/reference number for this request.
XfinityEricB
Official Employee
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3.5K Messages
11 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_ik572k
Visitor
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4 Messages
3 hours ago
Hey, did they resolve this for you? The same thing happened to me.
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