Visitor
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2 Messages
Request to Remove Canada and Mexico Unlimited Plan
Dear Xfinity Customer Service,
I kindly request the removal of the Canada and Mexico unlimited plan from my phone line. This plan was mistakenly added by an associate at a Comcast corporate store and has been on my account for over four months, resulting in a monthly charge of $5.
Last month, I visited the Comcast corporate store, where another associate assured me that the plan had been removed. However, the plan remains active on my account.
I have spent over three hours communicating with different Xfinity Mobile customer service representatives regarding this issue, without resolution.
Thank you for your prompt attention to this matter. Please confirm once the plan has been removed.
user_lzf
Visitor
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2 Messages
24 hours ago
The associate was able to add a plan to my phone line without my knowledge very easily. However, removing the plan has proven to be extremely difficult. There is no option available for customers to remove it themselves. Even a customer service representative at the Comcast corporate store spent over half an hour trying unsuccessfully to remove it.
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