Contributor
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59 Messages
report phishing to Xfinity goes to Bad Request
I have received a phishing email from "Xfinity Mobile" I want to report it because it looks genuine but the link goes to a Japanese site.
When I tried to report it in chat and now with a link I found in this forum it goes to
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
XfinityThomasC
Official Employee
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2.5K Messages
3 years ago
Hello @sgtjdc! When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.
Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email".
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XfinityThomasC
Official Employee
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2.5K Messages
3 years ago
You're welcome @sgtjdc! Thank you for reaching out on the Community Forum for support with this. I am glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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