Visitor
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2 Messages
Replacment phone ording glitch
I have tried to buy a new phone to replace a existing phone that I brought in from Verizon. After 4 phone calls they tell me there is a Glich in the system and I can not place an order. The last rep said they would call me back the next day and that was atleast 5 days ago. Should I drive over an hour to a store or just buy a phone from the manufacturer directly and hope to get it swapped over with out a lot of trouble
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, user_08611d. I wouldn't want to wait for my new phone either. Let's see what we can do to get this resolved ASAP.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_08611d
Visitor
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2 Messages
1 year ago
I got it resolved at store and hour away. I guess big corporations don't give works enough flexibility to fix issues.
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