Visitor
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12 Messages
Replacing my Z fold 3 through xfinity/assurant
Hello, I have been trying for 2-3 weeks to get my z fold 3 replaced through insurance. However, my account and number [Edited: "Personal Information"] is showing a motorola phone so the claim keeps getting denied. I have still been paying and the 2nd bill since the z fold 3 got stolen on april 16th 2023 is almost due and i am not going to keep paying if my device is not replaced. I have had this phone for 14 months and i have almost paid it off, so this is very unfair to me. im getting nothing for all the money i have paid toward this phone. I have called mannnny many times, i have went to the xfinity store, i have spoke with nearly 100 represenatatives, i have had confrence calls with xfinity and assurant together, we have reached out to tier 3 multiple times, and we have submitted two different Service request tickets. I dont understand why this is happening to me. I pay my bills, and i pay my insurance. Please, tell me what I have to do here to move forward with my life and have my new phone?!?
CCJimmy
Problem Solver
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492 Messages
2 years ago
Hello @bubbyjo2002, thank you for taking the time to reach out to us! We want to make sure you receive assistance with your phone concern. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize. We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
I'm confident that one of our mobile agents will be able to assist you!
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bubbyjo2002
Visitor
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12 Messages
2 years ago
@XfinityJimmy Well, i suppose you missed the part where i said i have already spoken to approx. 100 people at that number in the last 3 weeks and have got no where, hence why I have resorted to the forums.
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