1 Message
Repayment plan
I set up a repayment plan for my September bill and I was to pay 182.39 and 45 10/11/23 when they tried to take payment my card was locked so it declined so I unlocked it and made the payment for both amounts now my repayment plan is gone and I called and the csr and manager from I believe another country they were unfortunately ver hard to understand and they both did not understand anything on how the repayment plan works tried to tell me I was missing payments when it clearly shows I was only missing the payment that was due in September refused to place my repayment plan back on when it clearly shows I made the payments requested on 10/11 and my service is suspended I offered to send in copies of the payments I will be looking for other services elsewhere
XfinityShawn
Official Employee
•
863 Messages
11 months ago
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