Regular Visitor
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6 Messages
Remove autopay and credit card for inactive account
I had xfinity mobile but changed service providers in Nov 2022. My last payment for xfinity mobile was in Oct 2022. I see now that my account still has autopay enabled and I cannot turn it off or remove the credit card associated with autopay.
How do former customers remove this information?
CCVanessa
Contributor
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234 Messages
3 years ago
@pcp135 Hello, thank you for reaching out for assistance. I understand you have a Xfinity Mobile concern, and I am happy to point you in the right direction to get your issue resolved. Here is the correct link to contact that team, https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=123744261. Please let me know here if you have issues getting through.
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