1 Message
REMOVE AUTO PAY
When I was signing up for my device, I was never told that auto pay will be on my account with me agreeing to it. I never agreed to auto pay and I want it removed. Having auto pay should be optional and I should tell you if I want it or not. I'm expressing you all in this description that I do not want auto pay and that I want auto pay removed.
XfinityTy
Official Employee
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376 Messages
9 months ago
Hello @user_a3di2g! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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