Remove auto pay

I was never told that autopay would have to be linked with my new xfinity phone. I have been a customer for over twenty years and I find this practice insulting. I never agreed to auto pay and want it removed from my account.

Responses

DaveO3

Problem Solver

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755 Messages

2 years ago

Here are our options:

https://www.xfinity.com/mobile/support/article/how-to-pay-xfinity-mobile-bill

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user_e77209

Visitor

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2 Messages

2 years ago

My Xfinity payment is supposed to be $178.00 your charging me $188.00 it's supposed to be $10 per month less for auto pay your company has been over charging me for almost one year now

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XfinityPaula

Official Employee

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938 Messages

Hello @user_e77209 thanks for sharing the trouble you have had with the billing on the account. I would love to take a look and see what options I have to help out. With some plans you would have to enroll in ecobill and autopay within a certain time for the discount. Please send us a direct message with your name and service address. I will see what happend and help get the discount back for us.

Please send us "Xfinity Support" a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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Plan

user_74ab7b

Remove auto pay

DaveO3

user_e77209

XfinityPaula

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