Reinstating issue

Dear Xfinity Executive Customer Relations,

I am writing to file a formal complaint regarding my Xfinity Mobile account.

For the past three days, I have been trying to reinstate my mobile phone number. I was charged $25 twice, for a total of $50, to complete the reinstatement process. However, my phone number has still not been restored.

My ticket number is ECM0023238631.

During the past three days, I have spoken with multiple customer service representatives. Every agent either transfers me to another department or creates another ticket, but no one has resolved my issue. I have spent many hours on the phone without receiving any solution.

I respectfully request that Xfinity take immediate action by either:

1. Reinstating my phone number immediately, or
2. Refunding the full $50 that I paid if my number cannot be reinstated.

If this issue is not resolved promptly, I will file formal complaints with the Federal Communications Commission (FCC) and the Better Business Bureau (BBB). I will also contact my bank to dispute the charges because I paid for a service that has not been provided.

I ask that my case be escalated to the Executive Customer Relations team and that I be contacted as soon as possible with a resolution.

Thank you for your prompt attention to this matter.