Refusal to give me port out pin

Thanks for reaching out @user_vtfyp4! I can completely understand how frustrating this must be, especially when you’re trying to move your number and feel like you’re being blocked from doing so. To clarify, you can still request your transfer (port out) PIN, even if there is a past due balance on the account. 

You can request your Xfinity Mobile security/transfer PIN by following the steps in this article:
https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service#:~:text=Request%20an%20Xfinity%20Mobile%20security%20PIN

This will walk you through generating the PIN directly from your account.