Refunds

Spoke to over 6 representatives for refunds from Jan. 21, 2025 to present. 1 received and it’s now April 4, 2025. Please follow through on promises to refund all amounts. Switched from Xfinity and Comcast and Mobile to NOW since January, but still charged for Xfinity, Comcast and Xfinity.com all 4 months plus NOW. Please refund the full amount of all departments except NOW Internet and Mobile. Thank you.

Ramona

Responses

XfinityThomasD

Official Employee

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1.2K Messages

1 month ago

user_px7y7w I'm sorry to hear that you've been having issues getting the residential accounts taken care of and would be happy to help. If you still need assistance, please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_px7y7w

7 Messages

@XfinityThomasD No. I DM'd my name and address to Xfinity support. I'm waiting for a response.

Ramona

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Reply

1 month ago

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user_px7y7w

7 Messages

1 month ago

I also stated the reason it still isn't resolved.

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user_px7y7w

7 Messages

22 days ago

This tool only allows me to add screenshots, but it doesn't show after I post them. Is this supposed to happen until

you review them?

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user_px7y7w

7 Messages

22 days ago

Also there are 2 accounts under my name and address. Someone originally had my first one as an Illinois address. I had to point that out to support and I still have two accounts after they corrected it, but didn't delete the second account. I believe that's what's happening here.

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