Refund for Overcharge

Hello Customer Service,

I have recently had a deeply disappointing experience with Xfinity Mobile and I am hoping you can offer me assistance on how I can get some resolution.

In June I traveled to Mexico City. I arrived on Saturday, June 7th.  I was there for less that 6 hours when I started to receive rapid fire texts saying that I was being charged hundred of dollars for data charges. The last text said that I owed $1566.00 dollars.

It was quite late so I called Xfinity the next morning (6/8) and got on their Global One Travel plan where I paid $10 for unlimited data. They could not tell me then if I was indeed charged for $1566.

When I got back to the states I called Xfinity Mobile and found that yes, I was being charged for the fill $1566.00. This was more than my entire trip cost!

I think this is totally outrageous. I travel at least twice and year (I went to Cuba last June) and this never has happened. It was a simple mistake and I took steps to immediately rectify the situation.

After I talked to 5 people, who honestly did not know how to help me, I got Zachery B at the corporate office.

He again told me that charges were valid and that he could only refund 15%. And then he had the audacity to try to sell me a more expense plan.

I have been a loyal customer of Xfinity (I use them for my phone and my internet) and find this behavior totally PREDATORY.

I am hoping you can guide me to a senior manager of customer service at the corporate office. I will not drop this until I get some resolution.

Best, [Edited - Privacy]

Last ticket number: [Edited - Privacy]