Frequent Visitor
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7 Messages
Received email bill even though service cancelled
Recently received an email saying I would be charged $1200 in November despite returning my device and canceling my service within the 2 week window. I’m unsure if this is an error or if I will be charged this price in November. Help.
snow7551
Contributor
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336 Messages
6 years ago
looks like your phone has been graded a C stock grade when you return your phone your phone will be graded from A B or C stock depending if you had damged your phone from the time you had it so i hop you took photos of your phone be for you return it
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XfinityChrisL
Official Employee
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280 Messages
6 years ago
Hello Sparta85,
Thank you for bringing this to our attention. I’ll be more than happy to investigate this for you. Snow7551 is right, if the device was returned and services were canceled, yet we still billed you for your device, the amount billed depends on the grading of the phone in question.
When you get an opportunity, send me a private message (click on ComcastChrisL and then click on send message) that includes the first and last name of the account holder, the account number, and the last 4 digits of the payment method you used to set-up services. Thanks again for your time and patience, I will wait for your response.
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tiffanyroach666
New Poster
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1 Message
4 years ago
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, tiffanyroach666. We're glad you're reaching out here for support! We want to help. Did you have any other service through us beyond internet service and Xfinity Mobile?
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