Visitor
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3 Messages
Reached the Breaking Point — Need Real Escalation Today
’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to lose.
Here’s where things stand:
My connection drops frequently enough to disrupt paid work.
Phone service attached to the line is unreliable.
Every “fix” so far has been superficial, scripted, or wrong.
Tech visits haven’t addressed the actual cause.
And now I’m learning from the community that Xfinity gateways are known to throttle until restarted — which matches exactly what I’ve been dealing with.
I’m going to be blunt: I am taking today to evaluate other carriers. If Xfinity wants to continue to be part of my financial future, this is the moment to act like it. I am willing to pay more elsewhere if it means losing fewer hours of work, fewer migraines, and fewer surprises like being told my account was in some undefined “errored state” with a supposed $1500 limit floor, and that I needed to call my “credit company” to fix Xfinity’s own billing system. That is beyond unreasonable — it’s surreal.
I’m giving Xfinity one clean, fair opportunity to provide a graceful path forward for both sides:
Executive-level contact today, someone who can see the whole account history and the actual line conditions, and who can authorize a real fix.
If that happens, great — I stay, and this gets resolved professionally.
If not, then the timeline, the failures, and the pattern all become part of my public documentation so others relying on their service for income know the risks.
I don’t want drama.
I want stability.
But I need someone above the script level — today.
You can email the address on file, or call the non pixel device on my account. as that is broken, which prompted me to try to upgrade my phones.
In the meantime I will be looking at other providers.
Sincerely,
Hoping to Desire a Continued Parnership.
ITPro3DMaker_RaccoonTaker
Visitor
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3 Messages
1 hour ago
P.S.
I also need to make it clear how much time, money, and mental energy this has already cost me. I spent an entire week leading up to November trapped in customer-service loops, repeating myself to agents who either couldn’t access the right tools or weren’t allowed to. That alone set my work schedule back in a way I’m still recovering from.
But the worst part — the part that honestly pushed me from frustrated to disgusted — was being told that my account was in some vague “errored state,” that I supposedly had a $1500 limit floor, and that I needed to “call my credit company” to fix Xfinity’s own system. That is not a normal request, not a reasonable request, and absolutely not something a working person should be told when their livelihood depends on the service functioning.
I’ve lost hours of income, burned entire days resetting equipment, and had to rebuild my workflow around instability that I’m paying a premium to avoid. That’s why this needs executive attention now — because the cost of these failures is landing on me, not on the company responsible for them.
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