Re: "Subject: Formal Complaint Regarding Misrepresented Xfinity Mobile Plan and Billing"

user_0wxc3w, I'm sorry to hear you're experiencing the same issue. We'd be happy to take a closer look at your account and billing concerns. You've come to the right place. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll review the details with you to see how we can help.