RE: complaint

All I wanted to do was transfer an account from another person in the house to myself.  Same everything, no moving, no nothing, just a name change on the account.  According to several sources from a simple Google search on the subject, all you need is both parties in person with ID's.  Done.  So then we get to the store and the man helping us says right away that 'we don't really do that, it doesn't work'.  Then he cancels the account from the other person and opens a new one in my name.  We then have to turn in all the old equipment - the box, the wifi router, the splitter, cords, power plugs, etc. and get handed an new bag with all the same things to take home and re-set up.   They included a paper that says if you cannot set it up yourself, you can pay $100 for a technician to do it.  Already, it's inconvenient but I had no idea how much worse it would get.  We've had the account for years.  Things have gotten onto the wifi in those years.  It's not just Xfinity.  There's Hue lights and Alexa and cameras and home protection and whatnot now.  ALL OF THESE had to be reset, often with a new app that had to be set up as well.  Still some stuff isn't working.     Long story short,  I loved Xfinity when I walked in their door and thoroughly disgusted when I left.  And now I'm more upset because half of my wifi things are not working as they did before.  Minor things too, such as the volume control on my tv, don't work now.    

If Xfinity actually doesn't transfer accounts, then by all means change the information about doing so.