Re apply for mobile

I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of archived notes related to this incident . My proof ended up being the fact that all 3 lines were identified with same time and same phone model. You would think that would end the case . In stead the line only disappeared 1 at a time . In the end in the day I canceled my service the last fraud line was still on their and they offered me nothing for this . So now here it is present and I am trying to reopen my account port number, and bring my lifeline pilot money along with me and the system is blocking me because it thinks I am a prior bad client .. it denys my trade I and wants this ridiculous down payment   on top of the fact that I kept the Internet from then to now I would have never left if it wasn't for additional lines that I never ask for if I did I,doubt that I would've told them to activate duplicate imei the fancy system should have never allowed imei more than once either way it was something that shouldn't have proceeded nobody is gonna convince me that imei has to be 2 of the top ways you do business and it can be duplicated for sales quota