Question about Xfinity Mobile ID Verification

Hello, I recently purchased an Xfinity internet plan that comes with one year of free mobile service. However, when I try to activate the mobile plan through the app, it asks for an SSN to verify my identity. I’m an international student and don’t have an SSN. Is there any alternative method I can use for identity verification? Thank you!

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XfinityBenny

Official Employee

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1.1K Messages

23 hours ago

@MiaC0428 Thanks for adding a post. You may be able to use an individual taxpayer identification number. Do you have an ITIN as a student?

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MiaC0428

Visitor

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3 Messages

No I don’t. Will driver’s license or passport works?

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22 hours ago

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XfinityLinda

Official Employee

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2.2K Messages

@MiaC0428 We'll have to dig a little deeper. We'll continue to assist by Direct Message.

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22 hours ago

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MiaC0428

Question about Xfinity Mobile ID Verification

XfinityBenny

MiaC0428

XfinityLinda

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