Hello @user_9jfvb6 I'll be more than happy to assist you, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
Hello user_zz0d4l thanks so much for reaching out here on our Xfinity Forums, and for adding your voice to the conversation! For assistance with NOW Mobile services, you can connect with a NOW expert by using our Xfinity Assistant.
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XfinityQuemekia
Official Employee
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1.3K Messages
11 months ago
Hello @user_9jfvb6 I'll be more than happy to assist you, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_zz0d4l
Visitor
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1 Message
7 months ago
I need help replacing my now mobile phone that I recently purchased with you is broken
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