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Gonz25
1st Topic

Visitor

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3 Messages

Wednesday, April 27th, 2022 6:23 AM

Closed

Proof of purchase or Receipt

I need apple to deactivate my iPhone 11 Pro but 1st they need me to show ownership of the phone so I’ve tried to get a receipt from Xfinity mobile by going to their stores and calling customer service and they still will not provide me with a receipt and I really need to get that iPhone deactivated. It’s frustrating that they will not provide me with a receipt. 

Question

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Updated 

3 years ago

638

1

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XfinityWilliam

Official Employee

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1.2K Messages

3 years ago

Hi @user_46a4dd. Are you trying to cancel Xfinity Mobile? Can you tell me a little more about wanting to deactivate the iPhone?

4

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Gonz25

Visitor

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3 Messages

@XfinityBilly​  I’m sorry I misused the word im actually trying to unlock my phone because apple deactivated my phone because I entered the wrong password too many times and they need proof of ownership to unlock it. They said it needs to be a receipt. 

3 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying. I'm not sure why they weren't able to provide a receipt in the store. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat - https://comca.st/3Lto7m9 - where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Gonz25

Visitor

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3 Messages

@XfinityJamesC​  Yes I have called customer service as well and they won’t give me one either. I have tried every way possible by going to the store too and all I need is a receipt of that iPhone. 

3 years ago

0

CCDanny

Recognized Contributor

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238 Messages

Thank you for letting us know. We are here to help with the issue. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Let me know if you have any questions.




I no longer work for Comcast.

3 years ago

0

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