Visitor

 • 

1 Message

Tuesday, October 14th, 2025

Promotional trade in offer not honored

Hello,

On October 6th, via chat I discussed the discussed the offer at the time for "Iphone 17 on us."  The agent indicated the phone I wanted to trade in (in use on my account) would result in a trade in allowance that would result in an $1100 credit applied over 24 months.  The agent attempted to process the order for the new phone multiple times but was undable to.  As a result I was instructed to reach out in "8-9 days" to finish the order as it was not able to be processed at that time due to back order on the new phone.  I did reach out begining on Oct. 12 and have had discussions with multiple agents, sent to the local Xfinity store and a "ticket" was subimtted, all with the same result; I have not been able to complete the order I started on Oct. 6.  This is in spite of the orignal agent clearly stating in the chat that I would receive the same terms quoted to me even though the order would be finalized after the end date of the promotion.   So my request is, what needs to be done to complete the trade in under the terms I was quoted and documented in the chat with Xfinity on Otc 6?

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here