Visitor
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1 Message
Promotional device credit not being applied to the acct
I have taken Google pixel 7 with the assurance from the store manager (store : Concord Pike , Wilmington, DE) that promotional Device credit will be applied in some form to the account in due course of time. But it didn't happen so far. Followed up with the store multiple times with no end results but only blank assurances. Spoke to customer service representative but they too not assisting. Really disgusting with no one taking any ownerships.
Pls advise asap.
XfinityBenjaminM
Official Employee
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1.4K Messages
1 year ago
@user_9c2744 Hello! We would recommend reaching out to our Xfinity Mobile Team to discuss this further to make sure you are getting the help you need. You can reach them by using either of these methods:
Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile
They are excellent at all things related to Xfinity Mobile and will do their best to assist you and get this resolved.
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