Regular Visitor
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3 Messages
PROMOTIONAL CREDITS
I just got off the phone with Xfinity mobile and was told that I would lose my Promotional Credit if I change my phone number. I was told by Samsung to get a new number because my new phone has been hacked. I have been with Xfinity mobile since they started now they can take this new phone back along with my mobile account and stick it where the sun don't shine e
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, @teresabiggs123. I understand that this has been a frustrating experience for you and want to take a look into our options.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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