Visitor
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1 Message
promotional credits never applied and i've contacted support many times
Based on a detailed review of my bills from October 2024 to July 2025, my account has been overcharged by an estimated $1,416.85. This is because the promotional credits have not been applied correctly to my phone lines.
How can I get without have the following done without having to get on a call with another agent who says they can't help me or I need to talk to someone else. It's taken this long to get here because I am just annoyed with only getting 1 of 4 phones promotional credit applied correctly.
- Immediate Bill Audit: Please conduct a full audit of my account to verify these discrepancies.
- Retroactive Credit: Apply a one-time credit of $1,416.85 to my account to cover the total amount I have been overcharged.
- Correction of Future Bills: Ensure that the monthly promotional credit of $41.67 is correctly applied to all four phone lines for the remainder of the 24-month promotional period.
XfinityKei
Official Employee
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1.8K Messages
13 hours ago
@user_r3an4j Thanks for reaching out to our team for help with your Mobile bill. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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