promotion

recently, I ordered the new iPhone 17 and a new Apple Watch from my Xfinity store. My phone was delivered through UPS. I received it my watch which came from FedEx was stolen before it reached me and I have received an empty box that was straightened out but being I wasn’t able to activate my watch the promotion I guess fell off. It’s supposed to be a $300 promotion. I’ve called several times. I’ve been told that it has been fixed and it has not. It’s very frustrating. I sat on the phone for two hours yesterday and was told it was fixed and it was not what do I do?

Responses

Oldest First

Selected Oldest First

XfinityAmira

Official Employee

•

4.9K Messages

8 months ago

Hi user_5xv7p5! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We would be more than happy to submit a ticket to our Xfinity Mobile team to have this further investigated. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

3

0

U

user_5xv7p5

Visitor

•

3 Messages

@XfinityAmira I thought that I did

8 months ago

0

U

user_5xv7p5

Visitor

•

3 Messages

how do I contact to get a support ticket?

8 months ago

0

XfinityKassie

Official Employee

•

2.6K Messages

user_5xv7p5 Excellent question! You would need to login, and send a Direct Message so we can get some account details privately. Are you able to login?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

8 months ago

0

Plan

user_5xv7p5

promotion

XfinityAmira

user_5xv7p5

user_5xv7p5

XfinityKassie

New to the Community?