@user_3sh60z Thank you for taking the time to reach out to us here on our Xfinity Forums. We appreciate you giving us a chance as your service provider and I'm sorry to hear this has been your experience. I would love to take a look at the promotional rate you currently have and see what happened. Please send us a DM to Xfinity Support with your full name and address to get started.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
XfinityBillie
Official Employee
•
3.3K Messages
1 day ago
@user_3sh60z Thank you for taking the time to reach out to us here on our Xfinity Forums. We appreciate you giving us a chance as your service provider and I'm sorry to hear this has been your experience. I would love to take a look at the promotional rate you currently have and see what happened. Please send us a DM to Xfinity Support with your full name and address to get started.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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