2 Messages
Promotion
customer service is the worst, they promised me a $500 trade in promotion up to 5 lines buyout to switch. I had 3 lines with Verizon. They messed up on the promotion, gave me another promotion. I called them so many times and got a different answer each time, I even went to the store and they told me that nothing could be done, I ended up getting a negative balance from Verizon because xfinity never gave me the promotion credit to help pay off the previous carriers balance. I talked to a supervisor and said she would make an exception for me because I was promised that promotion and that she would call me the next day and she never did, I'm so disappointed, I wouldn't recommend anyone to this horrible service.
XfinityDena
Official Employee
•
2.5K Messages
1 month ago
@user_5a7brg
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_64hkt5
4 Messages
13 days ago
I’m going through the exact same issues. I wish I had seen this forum before joining Xfinity—it’s been the worst experience ever. The lack of transparency and support is horrible.
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