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Tuesday, October 8th, 2024 5:51 AM

Promotion

customer service is the worst, they promised me a $500 trade in promotion up to 5 lines buyout to switch. I had 3 lines with Verizon. They messed up on the promotion, gave me another promotion. I called them so many times and got a different answer each time, I even went to the store and they told me that nothing could be done, I ended up getting a negative balance from Verizon because xfinity never gave me the promotion credit to help pay off the previous carriers balance. I talked to a supervisor and said she would make an exception for me because I was promised that promotion and that she would call me the next day and she never did, I'm so disappointed, I wouldn't recommend anyone to this horrible service.

Official Employee

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2.5K Messages

1 month ago

@user_5a7brg

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

4 Messages

13 days ago

I’m going through the exact same issues. I wish I had seen this forum before joining Xfinity—it’s been the worst experience ever. The lack of transparency and support is horrible.

2 Messages

The prices are cheaper a month, but I already paid for it due to not having the promotion to help pay to switch from verizon, it came with a $1,600+ cost, I just hope and pray I don't have any problems with anything anytime soon, I just don't trust anyone in the coustmer service over the phone, if I have an issues I'll just go to the xfinity store and talk to a person face to face

(edited)

Official Employee

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1K Messages

 

user_5a7brg If you should need us, my team is always here to help you. If you want us to look into your issues, you can send us a Direct Message as requested previously. We are happy to help.

 

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