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Visitor

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1 Message

Sunday, March 12th, 2023 10:17 PM

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Promised $200 Gift Card now being told $100????

On 3/11/23 I spoke with Xfinity rep, Elroy, who helped me find a solution in keeping my Xfinity services when I was about to cancel. Once I was out of contract plan, the cost too high, no longer competitive. We first setup my new internet and cable plan. Next we added Xfinity Mobile, which after 90 days of service, I would receive a $200 gift card. I saw documentation that said $100, asked Elroy about it and he said the system would update the terms and send an updated email stating. No updated email has been received. Today, 3/12/23, I called the Xfinity Mobile Team inquire. Their system showed the $100.  They tried to tell me I was misinformed by Elroy. No, that is not acceptable. I asked they contact Elroy to verify and a said team's Supervisor refused - they didn't have a way to contact them. That's rubbish,  calls are recorded, they can verify or they can trust someone who has been an excellent customer since 2014 with no late payments or unreasonable complaints. 

I have 30 days to cancel this agreement, and if Infinity doesn't promise to honor the $200 GC that was verbally agreed to, then I will cancel. No one should be treated in such a fashion. I know I won't. If they cant figure out they will come out ahead in the long run, then maybe one day when they miss me, they will. 

Contributor

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342 Messages

1 year ago

Hello @user_338e42 thank you for reaching out through our forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

Visitor

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5 Messages

1 year ago

Similar situation....

​I am not able to see the correct offers which was offered to me on 21 Dec 2022. I moved 2 lines from T-mobile along with 2 BYOD devices. Today on 3/15/2023 i received email only $200.00 for one qualified line. Spoke with agent over the phone who escalated this matter with reference 758322 of missing $500 additional rewards. Kindly look into this matter to resolve as soon as possible.​

​Xfinity Mobile Missing Promotion Notes: escalation ticket (758322) (Denise) Date 3/15/2023 time 12:44 to 1:00 PM EST. Agent informed the escalation ticket has been filed for missing $500.00 reward. And would expect response from xfinity in 7-14 business days via email.​

‎xfinity mobile offer missing $200 switch from T-mobile and $200 BYOD | Xfinity Community Forum

Gold Problem Solver

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7.2K Messages

Hello, please reach out directly to Xfinity Mobile team. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3CKnZdO. Scroll down to the bottom of the support page and click "Ask Xfinity". If you have any further questions or concerns, please don't hesitate to reach out.

I no longer work for Comcast.

Visitor

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5 Messages

@XfinityAmir​ : You have all the information needed to act and resolve the issue including the escalation ticket. You can always email me as you know who i am and how to reach me directly.

Gold Problem Solver

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7.2K Messages

Thank you for providing this information but we don't have access to your Xfinity Mobile account at all here online. You would have to call the number provided for further assistance. 

I no longer work for Comcast.

Visitor

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5 Messages

@XfinityAmir​ Why can’t you route the request to xfinity mobile department. Would appreciate your speedy response by tagging to right department.

Gold Problem Solver

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7.2K Messages

Unfortunately they don't have any support on our forums. They can only be reached via chat or by phone. 

I no longer work for Comcast.

Contributor

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154 Messages

1 year ago

Agents are in no way authorized to make those promises... never listen to them unless you see it in print on the website with your own eyes. 

Visitor

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5 Messages

@tuffigirl​ Why do you think there are so many people having exact same issue. Do you think it is purely coincidence?

Visitor

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1 Message

10 months ago

Same the agents and the people in the store promise things and then when you call Xfinity they say they can't help you. The worst company ever how is it so many people have the same problem. You don't lie to people and don't play with peoples coins!!!

Official Employee

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1.1K Messages

Hello @user_18f133, this is not the experience we want you to have! Just to confirm, did you have an issue receiving a promised gift card offered with your xfinity Mobile services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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