prior billing support for 965 Nome st

Hello again> update the last credit worked. but that Account still shows a $0.00 balance when i pull up on details for account. Frustrating. And Now when i go to Mobile billing it shows my a bill amount, as $137.11then click on pay early, and i get "you don't have Xfinity Mobile services, there isnt an xfinity mobile service associated with this Xfinity ID"...  then we go to account and it says select the Account to access> either 0386 or 0917... 0386 gives me a balance $0.00, that was the account that was cancelled by you. it will not let me cancel the autopay, BTW. so that's still set up. Account #9718 gives me the current internet/video bill due. so that's fine.  so i use the menu again for manage my bill, it shows my bill and i can click on pay, then it shows the ! 'you dont have Xfinity Mobile Services, etc"

 i needed to pay with a different card this month, and now i cannot access, via phone or the web.

Why? just Why..  and the CHAT is horrible for anything.