Visitor
•
1 Message
Previous Account Holder's Unpaid bill passed onto my account.
Hello Xfinity team!
Start of this year I enrolled for an Xfinity Wifi subscription and ensured auto-payments were made on time. I was reviewing my account and noticed that there was an outstanding charge for Xfinity Mobile (That i did not sign up for) for another user which is showing up as overcharge due on my account.
I spoke to support and they mentioned the account was suspended back in March 2025 due to non-payment and that the issue is now with the Collections team.
I am not liable to pay someone else's debt and want to ensure proper measures are taken to remove the charges from my account and tie it to the correct/designated user.
Thank you.
XfinityAdrienne
Official Employee
•
1.4K Messages
2 days ago
Good Morning, @kbhadri! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the billing experience, it certainly is not what we want for our customers. I would be more than happy to dive into the details on our end with you, and ensure it is resolved. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0