Prepaid Visa gift card

user_i2yqm0 Hello and thank you for reaching out via our Xfinity Community Forum. I’m sorry to hear about the trouble you’ve had using your gift card for groceries. I can understand how frustrating it must be to have the card work perfectly at the gas station but encounter issues at checkout. It sounds like the problem may be related to the way the card is processed at different types of merchants. When using your gift card at grocery stores, it’s important to select “Credit” instead of “Debit” when prompted at the register. This is because many gift cards are set up to be processed as credit transactions and may not require a PIN. Please let us know if you have any other questions.