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user_4gkprd
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Tuesday, April 29th, 2025 9:01 PM

Prepaid Mastercard Balance

I know this has been asked. I don't understand why Xfinity makes this so difficult. I was given an address that had worked when I received the card in March 2025 when I switched to Xfinity Mobile, https://xfinity.myprepaidcenter.com, but no longer works for me. I have been using the prepaid card, but I'd like to track the balance. What website or phone number do I use to find my balance? Thanks!

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6 days ago

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XfinityAdrienne

Official Employee

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1.3K Messages

14 days ago

Hey there, user_4gkprd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with tracking your gift cards from us, it certainly is not what we want for our customers. We would recommend following the link here to gather the details, and if need be you can chat/call the team that would handle all our reward details. Please let us know if you have any other questions/concerns, we are happy to help! 

 

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user_4gkprd

Visitor

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3 Messages

@XfinityAdrienne​ Thanks for the reply. That info is helpful, but it only shows the beginning amount, not the current balance.

what phone number do I call to get the current balance or where I do chat? Sorry if I missed it. 

Thanks for your help!

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13 days ago

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XfinityPaula

Official Employee

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1.4K Messages

Thank you user_4gkprd. My apologies that the site does not offer a running balance of the gift card. That might be the one annoying aspect of prepaid cards, trying to know how much is left! Looking at the FAQ's once you are logged into the site you can click on transaction history and view the details for the use of the card. The support number for the prepaid cards and issues with accessing Myprepaidcenter.com is on the main page at the incentive tracker site. When you visit the incentive tracker site are you able to sign in and see your card details?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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user_4gkprd

Visitor

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@XfinityPaula​ This is what I get when I try to log in to the site you referred me to. What am I missing?

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8 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

That is odd I get Screenshot of the Xfinity Incentive Tracker screen. On the left side is a header that reads, Track the status of your incentive here. There's a note beneath the header that reads, Please note, Customers can check the status of their incentive approximately one week after activation of all required services. Under the message are two expandable menu options for Search by account number and Can't locate my account number. The first option has been expanded, revealing a prompt that reads, Enter your cable account number as it appears on your Xfinity bill. Under the prompt is a text field for Cable account number, and at the bottom of the expanded menu is a button option for Track. At the bottom of the screen is a banner with information for customers to, Contact us for assistance, including the call center information below.

 

What browser are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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