Visitor
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3 Messages
Prepaid Mastercard Balance
I know this has been asked. I don't understand why Xfinity makes this so difficult. I was given an address that had worked when I received the card in March 2025 when I switched to Xfinity Mobile, https://xfinity.myprepaidcenter.com, but no longer works for me. I have been using the prepaid card, but I'd like to track the balance. What website or phone number do I use to find my balance? Thanks!
XfinityAdrienne
Official Employee
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1.3K Messages
8 days ago
Hey there, user_4gkprd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with tracking your gift cards from us, it certainly is not what we want for our customers. We would recommend following the link here to gather the details, and if need be you can chat/call the team that would handle all our reward details. Please let us know if you have any other questions/concerns, we are happy to help!
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