user_1g352u's profile

Thursday, July 25th, 2024 7:04 PM

Prepaid debit card not received

 I checked incentive tracker for status of my prepaid debit card for $200.  It indicated it was emailed May 17th.  I have never received notification by email . How is this problem going to be resolved?

thank you

Russell G. Stoneback

Official Employee

 • 

1.3K Messages

3 months ago

Hello @user_1g352u, thank you for taking the time to reach out on social media.  I understand your concern with the prepaid debit card, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
forum icon

New to the Community?

Start Here