1 Message
Prepaid debit card not received
I checked incentive tracker for status of my prepaid debit card for $200. It indicated it was emailed May 17th. I have never received notification by email . How is this problem going to be resolved?
thank you
Russell G. Stoneback
XfinityKrista
Official Employee
•
1.3K Messages
3 months ago
Hello @user_1g352u, thank you for taking the time to reach out on social media. I understand your concern with the prepaid debit card, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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