Visitor
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7 Messages
Prepaid card pin nimber
Hello, I have a question for the prepaid card. I got the card since last July. However, I don’t remember the PIN number I set for the card. So, I wasn’t able to use the card recently because it was declined with incorrect PIN number. Can you please help me with this?
XfinityRichard
Official Employee
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1.8K Messages
2 years ago
Hi there, @Rebeccaw0318! Thank you so much for reaching your Digital Care team. Thank you for being so patient while you waited to connect with me. I'm very sorry for the trouble you are having with your Prepaid Gift card Pin. Please be assured, I'll get you taken care of. On the back of the card there should be a customer service number, have you tried calling that customer service number?
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