Visitor
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1 Message
porting number out of xfinity nightmare
I tried it for more than two weeks, provided correct account info, address. porting PIN etc. Still not ported out my phone number. Talked to xfinity mobile agent many times. sometimes they say did not see the porting request, sometimes they say if I have the PIN, that means it's approved, no issues at their side...
XfinityRichard
Official Employee
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1.2K Messages
1 year ago
Hi there, @user_5c46a9 I'm very sorry for the trouble you are having porting your number. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard
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