3 Messages
Porting Number New Line Not Activating - This is still a thing??
I am currently having this problem i've read a few times here where my phone won't port over. It's only been 20 hours but this is unacceptable that after 3 years this is still an issue with this service. I am no without phone. I was able to port over another phone on the account within the standard 15 minutes. Why can't the team just reboot the system or something and force it to move through. It seems ludicrous that team members and support also have to waste their time on this.
XfinityTy
Official Employee
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376 Messages
3 months ago
Hello @user_nrt4cg! Thank you for taking the time to reach out to our team on Forums. I apologize that you are experiencing issues with porting your telephone number. Is this for an Xfinity Mobile cell phone service, or residential landline service?
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