Porting Nightmare – 4 Days Without a Working Line, Financial Impact, and No Escalation Path

I initiated a number port from Verizon to Xfinity Mobile on Friday, expecting a quick and seamless transfer. Here we are on Monday night, four days later, and I still don’t have a working line. This issue is causing me financial harm as calls to my number now state that it has been disconnected—meaning clients and colleagues cannot reach me.

I have contacted both Xfinity and Verizon support multiple times, including phone support, in-person store visits, and online chat. Verizon confirms that they have fully released the number to Xfinity. Xfinity’s own support teams have also confirmed that they have the number, yet the port is still not complete.

Initially, I was told the process would take 15 minutes. Then I was told 24 hours, then 48 hours, and now I’m being told 72 hours—with no clear resolution in sight. Despite repeated attempts to escalate, I have not been provided with any meaningful support or next steps.

To make matters worse, when I brought up FCC regulations—specifically FCC 47 CFR § 52.35, which mandates that wireless number ports be completed within one business day—the Xfinity store associate told me that he had been instructed to end communication and ask me to leave the property if FCC regulations were ever mentioned. This is completely unacceptable.

The incompetence and total disregard for customers displayed here is beyond frustrating. At this point, I feel I have no choice but to file formal complaints with both the FCC and my state’s Public Utilities Commission (PUC) if this issue is not resolved by midday tomorrow.

I need immediate intervention from Xfinity leadership to resolve this before I escalate further. I have already lost time, money, and professional credibility due to this delay. Fix this now.

Has anyone else dealt with an issue like this? How did you get it resolved?